Body language is important to note; you file it away and use it as a stepping-off point for future discussion. It can tell us a lot, but it can also let us create a lot, and the better we think we are at it, the more susceptible we are to mistakes. Keep an eye on the body, to be sure, but keep two ears on the words.
Not only is conflict unavoidable, it is desirable. “Good conflict” may sound like an oxymoron, but in fact, conflict can often bring about positive change.
Have you ever felt like you were talking to a brick wall? Or gotten into a screaming match? If you answered yes, then rest assured – you are indeed human! You have officially experienced “bad […]
I remember being in preschool; it was fierce. I always begged to go early because I wanted to get there before her. A little girl in my class and I fought intensely over a farm […]
In resolving conflict, it is important that a neutral place is chosen for meeting When one party feels, or is made to feel, threatened or stifled, it can make a bad situation even worse because people do not share information well when they feel threatened.
Lance Armstrong is a hero to millions, many of whom couldn’t care less about cycling. What they care about is the human being on the bike: his courage, his strength, his battle with cancer, and […]
